.operator-reply{margin:16px 0;border:1px solid var(--line);border-radius:9px;padding:14px;background:#fbfcfd}.operator-reply b{display:block;font-size:12px;margin-bottom:9px}.operator-reply textarea,.operator-reply input.rag-keywords{display:block;width:100%;border:1px solid var(--line);border-radius:7px;padding:10px;resize:vertical;color:var(--ink);background:#fff;margin-bottom:9px}.operator-reply.existing{border-left:3px solid var(--blue);background:#f4fbfb}.operator-reply.existing p{color:#365568;white-space:pre-wrap;line-height:1.5;margin:0}.rag-check{display:flex;align-items:flex-start;gap:8px;color:var(--muted);font-size:11px;margin:8px 0 12px}.rag-check input{accent-color:var(--blue)}.reply-button{border:0;border-radius:7px;padding:9px 12px;background:var(--blue-dark);color:#fff;font-weight:700;font-size:12px}.history-row{display:block}.history-row summary{display:flex;justify-content:space-between;gap:12px;cursor:pointer;list-style:none}.history-row summary::-webkit-details-marker{display:none}.history-detail{border-top:1px solid #edf1f4;margin-top:12px;padding-top:12px;line-height:1.5;font-size:12px}.history-detail b{font-size:11px;color:var(--blue)}.support-reply{white-space:pre-wrap;background:#f4fbfb;border-left:3px solid var(--blue);padding:10px;margin-top:6px;color:#365568}.knowledge-layout{display:grid;grid-template-columns:minmax(300px,.8fr) minmax(0,1.2fr);gap:22px}.knowledge-form-panel{padding:28px}.knowledge-form-panel label{display:block;font-size:12px;font-weight:700;margin:0 0 8px}.knowledge-form-panel input,.knowledge-form-panel textarea,.knowledge-form-panel select{width:100%;border:1px solid var(--line);border-radius:8px;background:#fbfcfd;color:var(--ink);padding:11px 12px;outline:none;margin-bottom:17px}.knowledge-form-panel textarea{resize:vertical;line-height:1.5}.knowledge-list-heading{display:flex;justify-content:space-between;align-items:center;margin:0 0 14px}.knowledge-list-heading h2{font:600 22px 'Space Grotesk';margin:0}.knowledge-list{display:grid;gap:12px}.knowledge-card{background:#fff;border:1px solid var(--line);border-radius:13px;padding:18px 20px}.knowledge-card-top{display:flex;justify-content:space-between;align-items:center}.knowledge-card h3{font:600 18px 'Space Grotesk';margin:13px 0 9px}.knowledge-keywords{display:flex;gap:5px;flex-wrap:wrap;margin:0 0 12px}.knowledge-keywords span{font-size:10px;color:var(--blue);background:#e6f4f4;padding:4px 7px;border-radius:4px}.knowledge-content{border-top:1px solid #edf1f4;padding-top:12px;color:var(--muted);font-size:12px;line-height:1.55;white-space:pre-wrap;max-height:180px;overflow:auto}@media(max-width:900px){.knowledge-layout{grid-template-columns:1fr}}@media(max-width:600px){.knowledge-form-panel{padding:21px}}
.history-row{cursor:pointer}.history-row:hover{background:#f8fbfc}.operator-solution{margin-top:18px;padding:18px 20px;border:1px solid #a7dfc8;border-left:4px solid #2eaa73;border-radius:9px;background:#effbf5}.operator-solution h3{margin:8px 0;color:#176b4a;font:700 18px 'Space Grotesk'}.operator-solution p{margin:0 0 12px;white-space:pre-wrap;line-height:1.6;color:#234b3b}.operator-solution strong{color:#16804f;font-size:12px}
.feedback-notice{margin-top:18px;padding:15px 18px;border-radius:9px;line-height:1.5;font-weight:600}.feedback-success{border:1px solid #a7dfc8;background:#effbf5;color:#176b4a}.feedback-pending{border:1px solid #b7d8e6;background:#f1f8fb;color:#24566b}.status-success{color:#16804f!important;background:#effbf5;border-color:#a7dfc8}.status-pending{color:#9a6410!important;background:#fff8e8;border-color:#f0d28b}.result-actions button:disabled{cursor:wait;opacity:.55}